We all know that as life goes on,”stuff” (in lieu of a more profane word) happens—especially when running a business. For those who don’t know, some of CIC’s projects are based on a bidding process in which we are awarded the projects through deliberate selection. Being awarded these projects as a small business can be a major deal, especially when we win contracts over larger firms. In most situations, this is a smooth process. Unfortunately, other times we can encounter issues on a personal level, which affect the whole project. An example of the latter occurred after we were selected to work on the iconic Adrienne Arsht Center.
As CIC was awarded the contract to begin working on the flooring of the Adrienne Arsht Center, the unthinkable happened. Eloise Gonzalez, Founder of CIC, suddenly was facing medical battles that would preclude her from being able to continue with the project. For her, this was the worst thing that could happen as a business owner, and she was staring down the unenviable decision to forgo the contract for the betterment of the project.
Eloise knew that if there was any chance of saving the project, she’d have to focus on recovering as quickly as possible, in order to continue doing what she loved. Eloise committed that from that point forward, she wasn’t going to let anything stop her.
Shortly after ground was broken by another contractor, the Center’s management team decided they weren’t satisfied with the work being done, but had to act quickly to source another qualified contractor. With the already built relationship made from the originally awarded contract, Eloise received a call from the Arsht Center requesting that CIC finish the job as they were the Center’s preferred contractor. This was a second chance for Eloise to overcome adversity and truly show what the CIC team could achieve.
Eloise knew that if there was any chance of saving the project, she’d have to focus on recovering as quickly as possible, in order to continue doing what she loved.
Working with the client and addressing all of their issues prior to picking up where the previous contractor left off, Eloise further contributed to an already trusting relationship in order to truly understand what the client’s vision was, and how best it could be achieved. Between the strict timeline put in place, the disciplined CIC team, and Eloise’s determination, it quickly became apparent to the Center’s management that these projects are more than just a contact to do work—they’re a passion.
Finally finishing the carpet and tile installation ahead of schedule, CIC proved that no matter the personal or professional issues faced, there will always be a way to get the job done with such an all-star team.
Adrienne Arsht Center
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